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Privacy Statement

This Privacy Statement (together with our Terms of Use and any other documents referred to in it) sets out the basis on which Q Holdings and its affiliates (hereinafter referred to as "Q Holdings", "we", "us", or "our") will collect, use and process any personal data we collect from you, or that you provide to us.

Capitalized terms used and not otherwise defined in this Privacy Statement shall have the corresponding meanings set forth in the Terms of Use.

We are committed to protecting the security and privacy of your Personal Data. We have implemented appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction. This Privacy Statement explains our data collection, processing, and protection practices, so please review it carefully to understand how we handle your personal information.

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Statement. If you do not agree with any part of this Privacy Statement, please discontinue your use of our website and do not provide us with any Personal Data.

Definition of Terms

"Personal Data" or "Personal Information" refers to any information that can be used to identify, contact, or locate an individual, either directly or indirectly. This includes, but is not limited to, your name, identification numbers (such as passport, driver's license, or national ID), contact information (phone numbers, email addresses, physical addresses), and any other information you voluntarily provide to us through our website, forms, communications, or other interactions.

"Anonymous Data" refers to information that has been processed to remove or obscure personal identifiers, making it impossible to identify specific individuals. We may create Anonymous Data by de-identifying, pseudonymizing, or anonymizing your personal information and aggregating it with other data. We use Anonymous Data for research, analytics, product improvement, and other business purposes. We may share Anonymous Data with third parties for research, analytical, or strategic purposes, as it cannot be used to identify you personally.

"Communication Data" includes messages, conversations, shared content, and any information you exchange with other users through our platform. This data may be visible to the intended recipients and may be stored for the purposes of facilitating communication and providing our services.

"Shared Information" refers to personal information that becomes visible to other users through your use of our services, such as when you communicate with other users, participate in communities, or make your profile information public.

Collection, use, and processing of your personal data

  1. We collect your personal data when you:

    • Register for an account and create your profile
    • Complete forms on our website or mobile applications
    • Participate in communities, forums, or discussions
    • Book calendars or schedule appointments
    • Send messages to other users
    • Leave reviews or ratings
    • Use our search and discovery features
    • Correspond with us via email, phone, or other communication channels
    • Respond to our surveys, promotions, or other initiatives

  2. In providing any personal data to us, you warrant that such information is accurate, complete, and up-to-date.

  3. We maintain control and responsibility for all personal data you provide to us. This data remains in our secure systems or with trusted service providers who act on our behalf under strict data protection agreements.

Purposes of collection, use, disclosure or processing of personal data

  1. All personal data and other information we collect may be used, disclosed and/or otherwise processed by Q Holdings for purposes including but not limited to:

    Account and Profile Management:

    • Creating and maintaining your user account and profile
    • Verifying your identity and managing account security
    • Personalizing your experience on our platform

    Platform Services:

    • Facilitating calendar bookings and appointment scheduling
    • Enabling community participation and forum discussions
    • Supporting user-to-user messaging and communication
    • Processing reviews, ratings, and feedback
    • Providing search and discovery features for calendars and communities

    Communication and Support:

    • Responding to your enquiries, requests, and support tickets
    • Sending service-related notifications and updates
    • Providing customer service and technical support
    • Communicating about new features, promotions, and platform updates

    Legal and Compliance:

    • Complying with applicable laws, regulations, and legal requirements
    • Meeting 'Know Your Customer' (KYC) requirements where applicable
    • Protecting against fraud, abuse, and security threats
    • Enforcing our terms of use and community guidelines

    Platform Improvement:

    • Analyzing usage patterns to improve our services
    • Conducting research and development for new features
    • Monitoring platform performance and security
    • Creating Anonymous Data for analytics and business insights

    Business Operations:

    • Processing payments and managing billing
    • Managing partnerships and business relationships
    • Conducting surveys and gathering feedback
    • Performing administrative and operational tasks

IP addresses and technical information

  1. When you access our platform, we automatically collect certain technical information about your device and connection, including your IP address, operating system, browser type, and device identifiers. We use this information for system administration, security monitoring, performance optimization, and to analyze usage patterns to improve our services. While this technical data could potentially be used to identify you, we do not use it for identification purposes except when required by law or necessary for security and fraud prevention.

Cookies and tracking technologies

  1. Our platform uses cookies, web beacons, and similar tracking technologies to enhance your experience and provide our services. These technologies help us:

    • Remember your preferences and login status
    • Analyze how you use our platform to improve our services
    • Provide personalized content and recommendations
    • Ensure platform security and prevent fraud
    • Measure the effectiveness of our features and content

  2. Some cookies are essential for the platform to function properly, while others are used for analytics and personalization. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Third party websites and services

  1. Our platform may contain links to third-party websites, services, or applications that are not operated by Q Holdings. These external sites have their own privacy policies and data practices, which may differ from ours. We are not responsible for the privacy practices or content of these third-party sites.

  2. When you click on links to external websites or use third-party services integrated with our platform, we encourage you to review their privacy policies before providing any personal information. Your interactions with these third parties are governed by their respective privacy policies, not this Privacy Statement.

Disclosure of your personal data

We may share your personal data in the following circumstances:

Service Providers and Business Partners:

  1. We may share your personal data with trusted service providers, business partners, and professional advisors who assist us in operating our platform, providing services, or conducting business operations. These parties are bound by strict confidentiality agreements and are only authorized to use your data for the specific purposes we have engaged them for.

Legal and Compliance Requirements:

  1. We may disclose your personal data when required by law, regulation, legal process, or governmental request. This includes situations where we need to:
  • Comply with applicable laws and regulations
  • Respond to court orders, subpoenas, or other legal processes
  • Enforce our terms of use and community guidelines
  • Protect against fraud, security threats, or technical issues
  • Protect the rights, property, or safety of Q Holdings, our users, or the public

Analytics and Performance Monitoring:

  1. We use third-party analytics services, including Google Analytics, to understand how our platform is used and to improve our services. These services may collect information about your use of our platform, including your IP address and browsing patterns. You can opt-out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Business Transfers:

  1. In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your personal data to the acquiring entity or successor organization. Any such transfer will be subject to appropriate data protection measures and the successor entity will be bound by this Privacy Statement or a substantially similar policy.

Consent and User Control:

  1. We will not share your personal data with third parties for marketing purposes without your explicit consent. You have the right to withdraw your consent at any time, though this may affect your ability to use certain features of our platform.

Where we store your personal data

Data Storage and Processing:

  1. Your personal data may be stored and processed in countries other than your country of residence, including countries that may not have the same level of data protection laws as your home jurisdiction. This includes storage on secure cloud servers and processing by our staff or service providers located in different countries.

International Transfers:

  1. When we transfer your personal data internationally, we implement appropriate safeguards to ensure your data remains protected. These safeguards include:
  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions by data protection authorities
  • Binding corporate rules and other legally recognized transfer mechanisms
  • Technical and organizational security measures

Data Protection Measures:

  1. Regardless of where your data is stored or processed, we maintain the same high standards of data protection and security. We ensure that all data processing activities comply with applicable data protection laws and this Privacy Statement, regardless of the location of the processing.

Your Consent:

  1. By using our platform and providing your personal data, you consent to the international transfer, storage, and processing of your data as described in this Privacy Statement. We will continue to protect your data in accordance with our privacy commitments, regardless of where it is processed.

Security

  1. We take appropriate precautions to protect your Personal Data. We are continually monitoring the effectiveness of our security system while constantly refining and upgrading our security technology and procedures to ensure maximum protection.

Data retention

  1. We retain personal data for as long as necessary for the fulfilment of the purposes for which it was collected or to which you have given your consent, except where otherwise provided by law.

Your rights regarding personal data

Under applicable data protection laws, you have the following rights regarding your personal data:

Access and Information:

  1. Right to Access - You can request a copy of the personal data we hold about you, which includes your email address and any basic profile information you have provided in your account settings

Correction and Accuracy:

  1. Right to Rectification - You can request that we correct any inaccurate or incomplete personal data
  2. Right to Update - You can update your personal information directly through your account settings

Deletion and Restriction:

  1. Right to Erasure - You can request that we delete your personal data in certain circumstances
  2. Right to Restrict Processing - You can request that we limit how we process your personal data

Consent and Objection:

  1. Right to Withdraw Consent - You can withdraw your consent for data processing at any time
  2. Right to Object - You can object to processing of your data for direct marketing or other purposes

Data Retention:

  1. We may retain your personal data longer than requested in certain circumstances, including: - Legal, regulatory, tax, or accounting requirements - Maintaining records for dispute resolution or complaints - Potential litigation or legal proceedings - Legitimate business interests that do not override your privacy rights

How to Exercise Your Rights: To exercise any of these rights, please contact us at legal@skeq.me. We will respond to your request within the timeframes required by applicable law.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last updated" date at the bottom of this statement
  • Notify you through our platform or via email if the changes significantly affect your privacy rights
  • Provide you with the opportunity to review the updated statement before it takes effect

We encourage you to review this Privacy Statement periodically to stay informed about how we protect your personal data. Your continued use of our platform after any changes constitutes acceptance of the updated Privacy Statement.

Questions and Feedback

  1. If you have questions or feedback regarding this Privacy Statement, you may direct them to legal@skeq.me, and we will make every effort to answer your questions promptly.

Last updated January 2nd, 2025